Privacy policy.

1. Introduction

This Privacy Policy applies to the www.streampayments.com website (the “Website”) and information collected through this Website and should be read in conjunction with the Website’s Terms of Use and Cookies Policy.

The data controller is Merchant Services Consulting EOOD (“we”, or “us”, or “our”), a company incorporated in Bulgaria with registered number 200066276 and registered address at 28V, Gotse Delchev, 1404 Sofia, Bulgaria. The Company is committed to processing and protecting your personal data in accordance with European Data Protection Regulation 2016/679 (GDPR), the Bulgarian Personal Data Protection Act and applicable data protection legislation (“data protection laws”).

In this policy, “Personal data” (also, “Personal information”) refers to any information that identifies or that can be used to identify you as a natural person, such as your name, email address, telephone number. “Processing” of personal data refers to collection, use, storage, sharing, and protecting your personal data.

2. How we collect personal data

When visiting our Website, we may collect certain information which is not personally identifiable, such as referral URL, your browser and/ or device type, your browsing history. We may also collect your IP address; however, the IP address will be rendered anonymous right after collection.

We also collect personal information which you provide to us via our online contact form, such as your name, e-mail address and telephone number and any further contact details or information you voluntarily decide to provide.

Please note that if you request us to take steps to or choose to enter into a contractual relationship with us for provision of services, we may collect additional personal data from third parties such as credit reference agencies, verification service providers, as well as via public sources like company registrars, media, the Internet. We will also require you to provide further personal information through our application form, including, but not limited to your residential address, and your passport/ ID number. We reserve the right to refuse provision of services in the event of failure to provide such data.

3. How we use your personal data

To the extent permissible under applicable law, we use your information to:

  • improve and protect our website content and to provide you with an enhanced user experience;

  • monitor and analyse web traffic;

  • improve the security of our website, in which case, any information used for such purposes will be pseudonymised and you will no longer be identifiable as an individual;

  • measure and improve our marketing efforts and initiatives;

  • respond to enquiries via our online contact form;

  • perform our contractual obligations for provision of the services you have requested (e.g. carrying out customer due diligence procedures for the opening of a merchant account).

4. Legal basis

We are only processing your personal data where one or more of the following conditions apply:

  • You (the data subject) have given consent to the processing of your personal data for one or more specific purposes;

  • Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;

  • Processing is necessary for compliance with a legal obligation to which we are subject;

  • Processing is necessary for the purposes of the legitimate interests pursued by Merchant Services Consulting EOOD or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

5. Transfer of your personal data

We use your personal data only for the purposes identified above and in accordance with the scope and principles of applicable data protection laws. We may share your information to certain third parties including;

  • Web analytics and hosting service providers;

  • Cloud storage and data management service providers;

  • Customer support service providers;

  • Government and law enforcement agencies, regulatory and other authorities wherever obligations exist.

6. International data transfer

We may share personal information with alliance partners located outside the EEA, in which case, transfer will only take place with your explicit consent and we shall use appropriate mechanisms to safeguard your personal data.

7. Data storage and retention

We take appropriate technical and organizational measures to protect the security of data we store and to prevent unauthorized access or accidental loss. We store your personal data for as long as it is needed to fulfil the purpose for which they were collected, unless we are obliged to retain personal data for a longer period for the performance of a legal obligation or upon order of an authority.

8. Data subject rights

If you are a natural person residing in the EEA, you have the following rights afforded under data protection law:

  • The right to be informed about the processing of your personal data;

  • The right to have access to and to obtain a copy of your own data;

  • The right to rectify any wrong or incomplete data;

  • The right to request erasure of your personal data (in certain cases);

  • The right to restrict the processing of your personal data (in certain cases);

  • The right to object to the processing of your data, e.g. for direct marketing purposes;

  • The right to receive or where technically feasible, have your data directly transmitted to another controller in a structured, commonly used and machine-readable format;

  • Where the processing of your personal data is based on your consent, the right to withdraw that consent (subject to legal or contractual restrictions);

  • The right to lodge a complaint with the appropriate supervisory authority.

9. Cookies

When visiting our Website, cookies are installed on your computer to allow us to improve the way our Website works. Cookies allow the Website to identify your device and to collect statistical data. If you don’t agree with the use of such cookies, you can limit or block cookies through the settings of your browser. You may also delete cookies at any time. For more information, please review our Cookies Policy.

10. Changes to this policy

We may make modifications and/or changes to this Privacy Policy from time to time. Please review periodically to ensure you are familiar with the most recent version posted on this page.

11. Contact us

If you are interested to know more about our data protection policies or want to exercise any of your rights under the GDPR, you can send us an e-mail at info@streampayments.com

Please note that the right of access, the right to rectification and the right to erasure can be exercised upon your written request to us. Where such request has been filed electronically, it must be signed with an advanced electronic signature or with a qualified electronic signature in accordance with EU Regulation No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market.

Last Updated: September 1, 2024